Shipping & returns
Once the package has left Ida Red and is in the hands of the shipping carrier, we are not responsible for delivery delays due to COVID-related resource shortages or any other reason within USPS and Fedex. You may look to them for more specific updates. We apologize for any delays, and appreciate your patience at this time, but please understand that their delays are beyond our control.
RETURN POLICY
Last updated September 08, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of when your package arrived. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] or call (918) 398-6700. Unless instructed otherwise, please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Please note any sale items as well as face masks cannot be returned or exchanged as they are considered FINAL SALE items.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
918-398-6700
This return policy was created using Termly’s Return and Refund Policy Generator.